Tri County Human Services - Lakeland Outpatient Unit
Support Specialist III
Hiring Timeframe
2-4 Weeks
Experience
Intermediate-level
Location
On-Site
Benefits
401(K) Matching
Dental Insurance
Health Insurance
Paid Time Off
Vision Insurance
Job Description
The Support Specialist III performs clerical tasks within an administrative setting to support daily operations at Tri-County Human Services. This role plays a key part in creating a warm, professional, and culturally sensitive environment for persons served, visitors, and staff while managing phone traffic, mail distribution, office equipment, and client records.
Job Responsibilities & Requirements
Responsibilities:
- Reception & Guest Services: Welcome and greet visitors in a warm, friendly manner; direct guests to the correct offices; answer, screen, and route incoming phone calls to appropriate departments; maintain accurate logs of calls and visitor requests.
- Administrative & Office Support: Organize files for billing, customer, and client records; maintain and stock reception and common areas (conference rooms, supply rooms); receive deliveries and sort/distribute incoming mail.
- Documentation & Reporting: Type reports as requested by the Program Director or management staff; assist in qualifying TANF persons served annually (each July); keep detailed documentation accurate and up-to-date.
- Supply & Equipment Management: Take inventory of office supplies and restock as needed; regularly operate standard office equipment including scanners, copiers, printers, computers, and fax machines.
- Customer Relations & De-escalation: Respond to customer inquiries promptly and politely; utilize conflict de-escalation skills when communicating with upset clients/guests; treat all individuals with dignity, respect, and cultural sensitivity in alignment with agency mission and policies.
Requirements
- High School diploma or General Education Degree (GED).
- 2–3 years of relevant experience in an office environment.
- Ability to type a minimum of 35 words per minute (WPM).
- Proficiency with computers, databases, spreadsheets, PowerPoint, and standard office software.
- Strong attendance history and punctuality.
Preferred Qualifications & Skills:
- Strong conflict de-escalation skills to handle challenging client or guest interactions constructively.
- Excellent verbal and written communication skills with strong customer service orientation.
- Demonstrated organizational, time management, and multitasking abilities in a fast-paced environment.
- Ability to work independently showing initiative while collaborating effectively within a team setting.
Other Opening
- Tri County Human Services - Lakeland Outpatient Unit
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