Ashley Inc
Intake Associate I
Hiring Timeframe
2-4 Weeks
Experience
Intermediate-level
Location
On-Site
Benefits
401(K) Matching
Dental Insurance
Health Insurance
Paid Time Off
Vision Insurance
Job Description
At Ashley Addiction Treatment, we believe healing happens when compassion meets innovation. Founded in 1983, Ashley continues to live its mission: "To transform and save human lives by integrating the science of medicine, the art of therapy, and the compassion of spirituality." Located on 147 acres of peaceful waterfront property in Havre De Grace, MD, Ashley provides comprehensive whole-person addiction treatment.
As an Intake Associate I, you will be the welcoming first point of contact for new patients entering our community, handling inquiries, conducting assessments, and guiding individuals seamlessly through the intake and admissions process.
Job Responsibilities & Requirements
Responsibilities:
- Patient Intake & Inquiry Support: Answer and respond immediately to telephone and webform inquiries concerning potential admissions; guide prospective clients and families through the intake process in an engaging, empathetic, and welcoming manner.
- Admissions & Eligibility Assessments: Perform initial admissions assessments for prospective clients; verify that candidates meet clinical and financial criteria for admission; explain all required consents and secure Releases of Information (ROI).
- Insurance & Pre-Certification: Review insurance quotes, verify financial requirements, and complete pre-certifications with insurance providers to ensure coverage.
- EMR & Database Maintenance: Enter new client information accurately into the electronic medical record (EMR) system; maintain and update the inquiry database.
- Compliance & Mission: Protect patient health information in compliance with HIPAA and IT security regulations; model Ashley’s mission, core values, and commitment to diversity, equity, and inclusion.
What Ashley Can Offer You:
- Paid Time Off & Holidays: Generous PTO policy plus up to 7 paid holidays annually.
- Health & Wellness Benefits: Medical, Dental, and Vision insurance starting the 1st of the month after hire; generous HRA contribution with medical plan.
- Financial & Retirement: 401(k) with 100% company match up to 6%; FSA eligibility; company-paid Life Insurance and Short/Long-Term Disability.
- Tuition & Professional Growth: Up to $5,250 annually in tuition reimbursement after one year of employment.
- Wellness Perks: Access to an on-site gym, 1-mile walking loop, employee massage & acupuncture discounts, EAP, and daily non-denominational spiritual services on a 147-acre waterfront campus.
- Employee Discounts: Exclusive perks and discounts on travel, events, and shopping via LifeMart.
Requirements
- Bachelor’s degree + 1 year of experience OR Associate’s degree + 3 years of experience (or currently working toward either degree).
- Active CPR Certification required.
- Proficiency with Microsoft Office (Word, Excel, Outlook).
- Strong arithmetic skills with the ability to understand financial and insurance requirements.
- Excellent written and verbal communication skills.
Preferred Qualifications:
- Knowledge of Twelve Step Programs.
- Strong typing skills and experience with electronic medical records (EMR) and database entry.
