Northpointe Behav Healthcare System
Business Systems Support Analyst
Hiring Timeframe
2-4 Weeks
Experience
Mid-level
Location
On-Site
Benefits
401(K) Matching
Dental Insurance
Health Insurance
Paid Time Off
Vision Insurance
Job Description
Serve as a dual-function IT Specialist providing front-line technical support and business intelligence solutions across Northpointe's regional offices. This position acts as the primary point of contact for end-user technical support while collaborating with agency leadership to develop SQL queries, Power BI dashboards, and operational reports that drive data-informed decision-making.
Location & Travel Details:
- Work Sites: Serves office locations in Iron River, Kingsford, and Menominee, MI.
- Travel: Regional automobile travel between agency facilities and sites as required.
Job Responsibilities & Requirements
Key Responsibilities:
- IT Help Desk & Desktop Support: Provide Level I technical support via telephone, ticketing systems, and in-person; troubleshoot workstations, laptops, mobile devices, printers, Microsoft 365, and network connectivity; deploy hardware/software; maintain asset inventories.
- Business Intelligence & Data Analytics: Write and maintain SQL queries; build and enhance Power BI dashboards and visualizations; gather business requirements from department heads to generate operational, management, and executive-level reports.
- Documentation, Security & Training: Maintain technical and reporting documentation; ensure strict adherence to HIPAA, data governance, and agency information security protocols; assist with new staff onboarding and end-user tech guidance.
Requirements:
- Education: Associate’s degree in Information Systems, Computer Science, Data Analytics, or a related field preferred (equivalent combination of education, training, and experience accepted).
- Licensure: Active, valid Driver’s License required.
- Technical Experience: Experience supporting Windows, Microsoft 365 (Teams, Outlook, OneDrive), and remote support tools; hands-on experience writing SQL queries, working with relational databases, and developing Power BI dashboards.
- Core Competencies & Physical Demands: Strong customer service and problem-solving skills; ability to translate technical data for non-technical audiences; ability to lift/move up to 50 lbs and bend/reach/stoop to install or move hardware; ability to wear required PPE (N95/PAPR) if needed.
