Support Worker

Benefits

Job Description

Job Responsibilities & Requirements

Key Responsibilities

• Resident Support & Daily Living:
  • Supervise and assist residents with instrumental activities of daily living (IADLs), including medication assistance, transportation to medical appointments, personal shopping, and money management.
  • Prepare and serve nutritious meals, snacks, and refreshments.
  • Conduct resident orientations, lead support groups, and organize recreational activities tailored to program needs.
  • Maintain a safe, clean, therapeutic residential environment, assisting with basic housekeeping and upkeep of the facility and grounds.
• Observation, Health & Documentation:
  • Observe resident appearance, behavior, and well-being, documenting and reporting any changes in health status.
  • Complete accurate daily documentation, incident reports, and record-keeping to meet licensing, funding, and agency standards.
  • Maintain strict confidentiality regarding all client information and records in compliance with HIPAA and professional standards.
• Community Collaboration & Professional Conduct:
  • Act as an ambassador for the agency, maintaining positive relationships with families, medical professionals, and community partners.
  • Participate in weekly staff meetings, supervision sessions, and ongoing professional development training (including trauma-informed care, motivational interviewing, and Seeking Safety).

Qualifications & Requirements

• Education & Certifications:
  • High School Diploma or equivalent required (Degree in Addiction Counseling, Criminal Justice, Social Work, Psychology, or related field preferred).
  • Valid Florida Driver’s License and ability to meet agency insurance driving requirements.
  • Required Certifications (must obtain within 30 days of hire—training provided):
    • CPR / First Aid Certification
    • Assistance with Self-Administration of Medication (AMAP) Certification
    • Food Safety Certification
    • Resident Rights, Universal Precautions, and De-escalation training
• Experience & Competencies:
  • Minimum of 2 years of related work experience in the mental health or substance abuse field preferred.
  • Ability to pass a Monroe County Sheriff’s Office background check, pre-employment drug screening, and provide an Affidavit of Good Moral Character.
  • Strong empathy, patience, and the ability to maintain composure in stressful or high-acuity situations.
  • Basic computer literacy and data entry skills.

Working Conditions & Physical Demands

• Environment: Primarily indoor residential assisted living facility setting with occasional outdoor activities. Personal Protective Equipment (PPE) provided and required for specific housekeeping and safety protocols.
• Physical Demands: Requires regular mobility, standing, walking on even/uneven surfaces, sitting, bending, twisting, reaching, and occasional lifting/carrying up to 50 lbs. Must be capable of utilizing approved physical and verbal de-escalation techniques.