Lightshare - Kreisman Center Crisis Stabilization Unit
Supervisor of Crisis Admissions
Benefits
Job Description
The Supervisor of Crisis Admissions provides operational leadership and oversight for the crisis admissions process, ensuring individuals presenting for behavioral health and substance use services receive timely, appropriate, compassionate, and clinically coordinated access to care.
This position supervises the daily operations of the Crisis Admissions team, ensuring accurate assessments, timely referrals, appropriate placement, regulatory compliance, effective communication, and efficient coordination between admissions, clinical, nursing, medical, residential, outpatient, and community-based services. The Supervisor is responsible for maintaining an admissions process that supports patient safety, regulatory requirements, organizational standards, documentation accuracy, and continuity of care.
Job Responsibilities & Requirements
Responsibilities:
- Operational Leadership & Team Supervision: Oversee daily operations of the Crisis Admissions team; guide staff through high-pressure crisis situations while maintaining a calm, supportive, and efficient work environment.
- Admission & Crisis Management: Ensure accurate crisis assessments, timely referrals, and appropriate level-of-care placement; apply clinical knowledge and crisis intervention expertise daily to assess risk, make informed decisions, and ensure patient safety.
- Care Coordination & Interdepartmental Communication: Facilitate effective communication and seamless coordination between admissions, clinical, nursing, medical, residential, outpatient, and community-based services.
- Regulatory Compliance & Quality Assurance: Maintain admissions standards that align with patient safety policies, organizational standards, documentation accuracy, and strict HIPAA/confidentiality requirements.
- Customer Service & Problem Solving: Address operational challenges proactively; deliver exceptional customer service; ensure respectful, culturally competent, and empathetic care to diverse patient populations during vulnerable times.
Requirements
- Bachelor's degree in Health & Human Services or a related field (High School diploma or equivalent required).
- Minimum of 2–3 years of supervisory experience in behavioral health, crisis services, admissions, intake, or healthcare operations.
- Direct experience working within a behavioral health or substance use treatment environment.
- Working knowledge of crisis assessment, admissions, referral coordination, levels of care, and HIPAA confidentiality regulations.
- Ability to work effectively in a fast-paced crisis environment with a flexible schedule, including evenings, weekends, holidays, or on-call duties as needed.
Preferred Qualifications & Skills:
- Strong leadership, clinical decision-making, and crisis intervention skills to evaluate risk under pressure.
- Excellent communication, organizational, and problem-solving abilities to streamline workflows.
- High level of cultural competence and empathy when serving diverse patient populations.