BHG Aiken Treatment Center
Patient Registration Coordinator
Hiring Timeframe
2-4 Weeks
Experience
Intermediate-level
Location
On-Site
Benefits
401(K) Matching
Dental Insurance
Health Insurance
Paid Time Off
Vision Insurance
Job Description
We’re looking for a Patient Registration Coordinator who can serve as the welcoming face of BHG. With us, you’ll play a critical role in serving patients throughout their recovery journey by being the first face they see, ensuring successful patient processing, and verifying patient eligibility. If you want to make an impact on the lives of many, join us in our mission to break patients free of addiction and rebuild hope.
Job Responsibilities & Requirements
Responsibilities:
- Patient Intake & Care: Be the first friendly face patients see; register new and returning patients while verifying demographic, insurance, and identification information; explain benefits, financial responsibilities, and payment expectations with empathy.
- Financial Transactions: Collect patient payments (copays, deductibles, coinsurance) and accurately process daily financial transactions; process third-party reimbursements, including Medicaid.
- Administrative Support: Answer incoming phone calls promptly; prepare weekly reports and monthly statements; maintain accurate financial records to ensure clinic fund security; and assist with census reporting and caseload tracking.
- Office Operations: Support daily operations through filing, scanning, copying, and data entry; maintain office supplies and coordinate orders; and perform work-related errands like mail delivery and bank deposits.
- Compliance & Privacy: Build positive, professional relationships with patients while protecting their privacy and supporting compliance with applicable federal, state, and local regulations.
What BHG Can Offer You:
- Work-Life Balance: Flexible and predictable schedules with early in/early out hours. No nights, no Sundays, generous paid time off, and holidays off.
- Comprehensive Benefits: Medical, dental, and vision coverage, plus life insurance, disability protection, and a competitive discretionary 401(k) match.
- Recognition and Rewards: Competitive compensation, quarterly bonus potential, and incentives for certifications or licenses.
- Employee Perks: Employee Assistance Program (EAP), self-care and wellness services, and exclusive discounts.
- Grow With Us: Role-based training programs, clinical supervision hours, certification support, tuition reimbursement, and career advancement pathways.
Requirements
- High school diploma or equivalent.
- 1+ year of experience as a general office clerk with basic math, accounting skills, and cash handling experience.
- Valid driver’s license.
- Experience in front desk, admissions, billing, and/or collections.
Preferred Qualifications:
- Experience in healthcare.
- Knowledge and use of typical office equipment (calculator, fax machine, copier, scanner, etc.) and computer programs.
- Strong customer service and interpersonal communication skills.
- Accurate data entry, basic keyboarding skills, and excellent verbal and written communication.
- Ability to manage multiple priorities and enforce fee collection policies.
Physical Requirements and Working Conditions
- Fast-paced clinical environment with periods of increased activity.
- Exposure to patients with substance use disorders, mental health conditions, infectious diseases, and criminal justice involvement.
- Prolonged standing, bending, and stooping (alternating between sitting and standing).
- Frequent keyboarding and computer use.
- Potential exposure to bloodborne pathogens (use of appropriate PPE when required).