BHG Knoxville Citico Treatment Ctr
Patient Registration Coordinator
Hiring Timeframe
2-4 Weeks
Experience
Intermediate-level
Location
On-Site
Benefits
401(K) Matching
Dental Insurance
Health Insurance
Paid Time Off
Vision Insurance
Job Description
We’re looking for a Patient Registration Coordinator who can serve as the welcoming face of BHG. With us, you’ll play a critical role in serving patients throughout their recovery journey by being the first face they see, ensuring successful patient processing, and verifying patient eligibility. If you want to make an impact on the lives of many, join us in our mission to break patients free of addiction and rebuild hope.
Job Responsibilities & Requirements
Responsibilities:
- Provide Care: Be the first friendly face patients see. Register new and returning patients, verify demographic and insurance information, and clearly explain benefits and payment expectations with empathy.
- Manage Transactions: Collect patient payments (copays, deductibles, coinsurance) and accurately process daily financial transactions.
- Support Operations: Answer incoming calls, build positive relationships while protecting patient privacy, and assist with filing, data entry, census reporting, and caseload tracking.
- Administrative Duties: Maintain financial records, process third-party reimbursements (including Medicaid), coordinate supply orders, and perform errands like mail delivery and bank deposits.
Requirements
- High school diploma or equivalent.
- 1+ year of experience as a general office clerk with basic math, accounting skills, and cash handling experience.
- 1+ year of experience running insurance eligibility and billing collections.
- Valid driver’s license.
- Experience in front desk, admissions, billing, and/or collections.
Preferred Qualifications:
- Experience in a healthcare setting.
- Strong customer service, interpersonal, and verbal/written communication skills.
- Accurate data entry and ability to operate standard office equipment.
- Ability to enforce fee collection policies and manage multiple priorities.
Physical Requirements & Working Conditions
- Fast-paced clinical environment with periods of increased activity.
- Exposure to patients with substance use disorders, mental health conditions, infectious diseases, and criminal justice involvement.
- Prolonged standing, bending, and stooping (alternating between sitting and standing).
- Potential exposure to bloodborne pathogens (PPE required when applicable).