SMA Healthcare - Willis Avenue
Care Coordination Specialist
Hiring Timeframe
2-4 Weeks
Experience
Intermediate-level
Location
On-Site
Benefits
401(K) Matching
Dental Insurance
Health Insurance
Paid Time Off
Vision Insurance
Job Description
The Care Coordination Specialist works with clients admitted to SMA's Central Receiving System to encourage participation in care coordination, facilitate direct linkages to post-acute services, and monitor client follow-through over a 90-day period. You will actively engage clients, conduct suicide risk assessments, and collaborate with community partners to ensure timely and effective continuity of care.
Job Responsibilities & Requirements
Key Responsibilities:
- Engage clients during acute stabilization to discuss care coordination benefits and secure consent for post-discharge services.
- Review Safety Plans and Wellness Toolkits with clients and their personal support systems prior to discharge.
- Schedule follow-up appointments within 7 days of discharge and verify attendance within 1 business day.
- Conduct post-discharge follow-up phone calls at 24 hours, 72 hours, and periodic "care transfer check-ins" over 90 days.
- Continuously assess client suicide risk, stressors, and safety measure adequacy during check-ins, connecting clients back to acute stabilization when necessary.
- Develop tracking instruments, maintain detailed contact logs, and prepare compliance and data reports.
Requirements & Qualifications
- Experience Level: Intermediate Level (Background in psychology, human services, or healthcare care coordination preferred).
- Education: High School Diploma or GED required; Advanced Degree with a concentration in psychology, social work, mental health counseling, or human services strongly preferred.
- Experience & Knowledge: Understanding of basic care coordination principles, suicide risk assessment tools, and data collection tracking instruments preferred.
- Key Skills: Strong verbal and written communication skills; ability to interact calmly and effectively with clients experiencing suicidal, mental, or emotional distress; proven crisis defusal and emergency management abilities.
- Licensure & Screening: Valid Florida Driver's License with acceptable driving record and proof of automobile insurance; completion of State of Florida mandatory background screening prior to start date.
SMA Healthcare is an Equal Opportunity / ADA / Drug-Free Workplace.