Bridgeway Center - Wellness Center
Access Specialist
Hiring Timeframe
2-4 Weeks
Experience
Entry Level
Location
On-Site
Benefits
401(K) Matching
Dental Insurance
Health Insurance
Paid Time Off
Vision Insurance
Job Description
The Access Specialist delivers essential front-desk reception and administrative support across outpatient Mental Health (MH) and Substance Abuse (SA) programs. Based primarily at our Fort Walton Beach location (with travel to Crestview as needed), you will greet visitors, handle multi-line phone inquiries, process payments, and ensure accurate client data entry in the Electronic Health Record (EHR) while maintaining strict HIPAA confidentiality.
Job Responsibilities & Requirements
Key Responsibilities:
- Welcome clients and visitors in a warm, professional manner; answer and direct phone calls promptly.
- Collect and verify accurate client demographic and insurance coverage data; enter and update records in the EHR system.
- Schedule, verify, and reschedule routine client appointments; notify clients of account balances and schedule return visits.
- Collect cash/credit card copays, issue receipts, and perform daily cash drawer balancing and reconciliation.
- Communicate client arrivals, delays, or special needs to clinical staff, and assist clients with check-in/check-out paperwork.
- Maintain a clean, organized, and welcoming reception area while handling difficult client situations with tact and professionalism.
- Travel between the Fort Walton Beach primary location and the Crestview location as operational needs require.
Requirements & Qualifications:
- Experience Level: Entry Level (High School Diploma/GED required; comprehensive onboarding and training provided).
- Education: High School Diploma or GED required.
- Location & Travel: Based primarily in Fort Walton Beach, FL; must be willing and able to travel to the Crestview, FL location as needed.
- Preferred Qualifications: Bilingual/Bicultural (English/Spanish) is preferred, but not required.
- Key Skills: Excellent customer service, strong verbal/written communication, multi-tasking abilities in a fast-paced environment, basic computer/data entry proficiency, cash-handling skills, and familiarity with EHR/scheduling systems (or ability to learn quickly).
Pre-Employment Requirements:
- Must pass AHCA Medicaid and DCF Level II Background Screenings (Clearinghouse), National Sex Offender Registry check, OIG check, Drug Screen, and TB test.
- Must be at least 21 years old and hold a valid Florida Driver’s License (with no more than 3 points on driving record) to be insured under BCI’s vehicle insurance policy.
Bridgeway Center, Inc. is an Equal Opportunity / ADA / Drug-Free Workplace.